General
These terms and conditions will apply to all transactions placed online, by e-mail, mail or telephone with Goulds Online. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (insecure), post or through any of our stores. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered card holder. 

To download our mail order form, please click here

HM Forces BFPO Orders
We are not currently able to accept online orders for HM forces BFPO delivery, however we are pleased to accept telephone orders through the Dorchester Store. Please call 01305 230009 - Monday-Friday 9am-5.30pm.

Deliveries to BFPO addresses are charged at our normal rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding The United Kingdom and Northern Ireland ) will be charged VAT on any order unless: goods are for the personal use of the individual or their dependents, or for individual use on official duties and goods are delivered to an EU country. Every order must be accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply.

The web price includes VAT at 15%.

Delivery
Key delivery points are below:

• Delivery is free* (*UK Mainland)
  
• Please note we only dispatch to the UK.
• There will be a higher charge for delivery from our carrier for the following zones-

                         For zone 2 (Highlands & Islands of scotland) £6.50

                         For zone 3 (Northern Ireland, Isle of Man & Isles of Scilly ) £9.99

If you require urgent dispatch (at extra cost) such as before 10am or for Saturday delivery please contact us for a quote.

All deliveries will need to be signed for.

For goods that are light and are under the value of £35 - these will be delivered by Royal Mail 1st Class Recorded Delivery.

For goods that are heavier and more expensive in value - we use a  Parcelforce service.

All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be canceled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Goulds Online and are proud of the quality, range and advice that we offer.

If you wish to return an item for exchange or you have decided not to keep it, please write on slip provided with your parcel why you wish to return the item and return the item(s) to us with the products original packaging and labels within 28 days. We will then exchange or refund the cost of the item(s). All goods must be in a new and unused condition together with a copy of your original receipt. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

If you wish to return any item because you feel it is faulty, please write in full what is wrong with the item on the sheet provided with your parcel and send it back to us together with the item in its original packaging. We will then contact you to resolve the matter. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

The returns address is:
Goulds Online
Unit G4
Marabout Ind. Estate
Dorchester
Dorset
DT1 1YA

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can e-mail, call or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. 

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.

Products, Prices & Content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. 

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly. 

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods
All items supplied to the customer remain the property of Goulds Online until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to:

Goulds Online Webstore,
Unit G4,
Marabout Ind. Estate,
Dorchester,
Dorset
DT1 1YA 

Alternatively contact us by email or phone - details can be found on the 'Contact Us' page, located on left hand toolbar. We will reply as soon as possible.

Privacy Policy
This privacy policy covers all Goulds Online stores, Mail Order and all aspects of using www.gouldsonline.co.uk

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent and you can opt out of this at anytime, either by email or phone us – see 'Contact Us' page.

The type of information we will collect about you includes:

• Your title and name
• Address
• Contact telephones numbers
• E-mail address
• Payment details

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. Your personal data will not be passed onto any other party.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Goulds Online is not responsible for any content on third party websites.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are placed / collected to enable functionality of your shopping basket and to recognise you when you shop again. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, feel free to contact us

Security
We want you to be confident about ordering online, we use Secure Socket Layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©
The contents of this site and other publications from Goulds Ltd are owned or licensed to Goulds Online or are used with permission by the owner. Reproduction strictly by permission only.

Goulds Online
Unit G4
Marabout Ind. Estate
Dorchester
Dorset
DT1 1YA