The Perfect Balance pillow that works in harmony with your body from the Fine Bedding Company... More Info
Joseph Joseph’s Chop2Pot - simply chop and then pour from into the pan with its pop up chute - cooking's just got easier!... More Info
A supportive Memory foam contour pillow which moulds to the shape of your neck and head - from the Fine Bedding Company... More Info
Our vouchers can be spent in any one of our three stores; household, fashion or garden centre ... More Info
Our Polka Dot 1/2 Pint Mug is our best-selling mug perfect as a gift or a lovely addition to your collection.... More Info
Regency's subtle natural green watercolours blend with any neutral setting for a fresh invigorating look from Denby tableware... More Info
Regency's subtle natural green watercolours blend with any neutral setting for a fresh invigorating look from Denby tableware... More Info
10 ½ inch dinner plate hand sponged with a border of bright Polka Dots.... More Info
Alexandria is a classic jacquard weave which never goes out of fashion.... More Info
Joseph Joseph’s Folding Colander has an award-winning design as it folds completely flat for easy storage... More Info
Calvin Klein Eternity for Men is a classic, refreshing scent that’s exhilarating and distinctly masculine... More Info
The Willow Tree 'Heart Of Gold' Figurine has the inscription: "you will always have my heart" ... More Info
Worcester Studio Jewel Animals Thrush is made of pewter and is beautifully set in 24 carat gold plate... More Info
A: To see our help using and buying on our website, please check our online buying guide.
A: There are two ways of searching our products, by browsing or by using the search option. - When browsing through the departments (e.g. Bedroom), just click on the titles on the left hand toolbar to get to these departments. Once you have clicked on a department, further sub categories will appear (e.g. Duvets), you may click on these or on the images on the main part of the screen to view the items. - If you know exactly what you want, please use the search box at the top of the screen and press return to see our product listings. You can type in the name or product code of an item.
A: We aim to provide you with the most detail on all our products, yet if the details on a particular product seem inadequate or have left something out, please contact us either by email or by phone. We aim to answer your queries and questions as soon as possible. You can also use our new feature which is to ask a question about a specific item by selecting the question tab on the individual item's page and then click 'Ask a Question' and we will try to answer it as quickly as possible.
A: Your shopping basket is always present on the top right hand corner of the page. You can view your basket at any time by clicking on 'View Your Basket' which is underneath the basket.
A: An item can be removed from the basket at anytime. Click to view your item by clicking the 'View Your Basket' icon underneath the shopping basket. On the new screen, the items of which you have added to the basket will appear. To get rid of an item, click the rubbish bin icon under the title 'Remove'. The page will refresh itself and the item(s) will be removed.
A: At Goulds Online, we want to ensure you that shopping with us is secure and stress free. In order for this to be achieved, we use Secure Socket Layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted, so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen, allowing you peace of mind when shopping with us.
A: Our privacy policy can be found on our Terms and Conditions page.
A: To view our terms and conditions, click here
A: For information about buying on our website visit our online buying guide.
A: If you feel unsure about buying online, feel free to contact us on 01305 230009 and we'll be able to accommodate your shopping needs. Note: that we can only be contacted for phone orders during office hours (Monday-Friday 9am-5.30pm) - an answer phone will be on at all other times.
A: We accept Maestro, MasterCard, Solo, Visa, Visa Debit and Visa Electron.
A: Please read our terms and conditions, which cover the security and privacy policy of our website, guaranteeing that buying online with us is safe.
A: If you would like a particular item that is out of stock, feel free to contact us by email or by phone and we will happily tell you when the product will be available once again and it may be possible for us to hold one back for you if you would like. We will try to keep up to date with our stock controls, but if you do order something and it is not in stock we will endeavour to contact you at the earliest moment to notify you on the situation and discuss possible alternatives.
A: As a consumer, you have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification. To cancel any item on whatever stage it is in - in terms of delivery, you can e-mail, phone or write to us with your details and order number. If you have already received the parcel, we will happily accept any returns - see next question.
A: If you wish to return an item for exchange or you have decided not to keep it, please write your reason for returning the item on separate sheet provided with the parcel and return it to us with the products original packaging and labels within 28 days. We will then exchange or refund the cost of the item(s) once we have received the item(s) in our warehouse. All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item because you feel it is faulty, please write why the item(s) are faulty on the return form provided, giving as much detail as possible about the fault and send it back to us together with the item in its original packaging. We will then contact you to resolve the matter. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise. The returns address is: Goulds Online Unit G4 Marabout Ind. Estate Dorchester Dorset DT1 1YA Please see our returns policy within our terms and conditions for more details.
A:
For zone 2 (Highlands & Islands of scotland) £6.50, Free delivery applies to orders above £50
For zone 3 (Northern Ireland, Isle of Man & Isles of Scilly ) £9.99, Free delivery applies to orders above £100
If you require urgent dispatch (at extra cost) such as before 10am or for Saturday delivery, please contact us for a quote.
All deliveries will need to be signed for.
A: You will receive an email confirming that we have received your order. Please check your inbox for this confirmation, if you have not received one within an hour or so of placing your order, check your junk/spam inbox as they occasionally go astray.
A: You will receive an email confirming that we have sent your order. Please check your inbox for this confirmation, if you have not received one within an hour or so of placing your order, check your junk/spam inbox as they occasionally go astray.
A: With the Royal Mail Recorded Delivery service, on items that are light and are less than £35 in value, your order will arrive within 1-3 days of dispatch from our warehouse. When the item has been dispatched from our warehouse, you will receive an email confirming this. Parcelforce orders will take between 24-48 hours to be arrive after dispatch from our warehouse - you will be notified which service has been used for your parcel in the confirmation email when the parcel has been dispatched.
A: When your order has been dispatched from our warehouse, you will receive an email confirming this. Included within this email is a unique tracking code which can be tracked using the Royal Mail Website at: http://www.royalmail.com/portal/rm/track?catId=22700601&gear=authentication - Just input your unique code and the status of your parcel will appear. For Parcelforce deliveries, please click here
A: At this current time, we are unable to deliver outside the UK. If there is a particular item you require, please give us a call or an email and we will research a price for delivery for your item.
A: Yes your order can be wrapped. We operate a separate service for this, which can be accessible on the left hand column at all times. All items can be gift wrapped at £1.50
A: For any enquires, queries or assistance visit our contact us page or call 01305 230009 - We are only available on this number during office hours (Mon-Fri 9-5.30pm). If outside office hours, please leave a message on our answer phone or send us an email and we will get back to you as quickly as possible.
A: For any questions left unanswered, please contact us on 01305 230006 or by email at customerservices@gouldsonline.co.uk We are only available to be contacted by phone during office hours (Mon-Fri 9-5.30pm). If you have any questions outside office hours, please leave us a message on our answer phone or contact us by email and we will get back to you as quickly as possible.
Monday to Friday 9am - 5:30pm Excluding Bank Holidays
